RSS Feeds The following links may prove useful if you are currently researching a CRM project or wish to review and research more CRM products and CRM software applications suitable for your corporate enterprise. The following links relate to CRM software for customer relationship management and ERP - Enterprise Resource Planning. http://h2otransform.com/News/customer-relationship-management-links.htmlFri, 21 Oct 2011 03:43:06 -0700 http://h2otransform.com/Blogs/v-tiger-crm-videos.htmlFri, 21 Oct 2011 03:23:15 -0700 We are the CRM dedicated Team of H2O Media Corp a 7 Million Dollar a year IT Technology Solutions Company with offices in London, Dubai, Melbourne, Phnom Penh, Manila and Singapore. As a global solutions company focused on web based technologies we are experts in supporting customer projects. The H2O Transform Team has 12 dedicated professionals based in Dubai supporting our CRM practice customers. We have experience in implementing Hosted CRM projects for over 40 corporate enterprises in 9 countries. Other H2O Companies H2O Transform Hosted V Tiger Solutions and CRM services for small to medium sized enterprises. H2O Transform supports over 40 customer implementations in 9 countries. H2O New Media Digital services consultancy specialising in government projects for departments of tourism, H2O New Media helps countries define how they market thier tourism offerings online. H2O Digital Publishing A digital publishing company with over 120 online titles in Travel, Engineering and Tourism niches. Booking Chimp An online distribution service for Hostels, Hotels and Guesthouses that assists owners to effectively market, promote and sell their services online. http://h2otransform.com/News/vtiger-crm-services-company.htmlWed, 05 Oct 2011 16:00:41 -0700 Business Transformation Solutions H2O Transform has been providing hosted business transformation solutions and business process consulting (index.php?option=com_content view=article id=10 Itemid=15) based on the vtiger CRM software for anytime anywhere access to the BPM application by the Small Business since 2004. Hosted vtiger allows better collaboration among different units of customer interaction such as Marketing, Sales teams, Inventory and Service as well as strategic and customer management. Using H2O Transform to implement your business transformation solution will help you implement working business processes supported by BPM (Business Process Maanagement Software) (index.php?option=com_content view=article id=11 Itemid=18) that will help you reduce your costs, increase your revenue and improve your business processes. See some of our BPM customers case studies (index.php?option=com_content view=article id=12 Itemid=20) that have used V Tiger to build customised software around thier own business processes. You can use our hosted software to deliver business process outsourcing (index.php?option=com_content view=article id=9 Itemid=11), by outsourcing your business transformation processes you can keep track, alert, report and maintain a view of your key business processes that can include support, manufacturing, sales in fact any core business process that require software to manage and report on the process. Want to find other BPM solutions - check our BPM links (index.php?option=com_content view=article id=17 Itemid=25). customer testimonials (index.php?option=com_content view=article id=12 Itemid=20) vtiger@h2onewmedia.com (mailto:vtiger@h2onewmedia.com) http://h2otransform.com/Blogs/hosted-v-tiger.htmlWed, 05 Oct 2011 12:24:17 -0700 Maintenance and Support Agreement Service Level Agreement (SLA) THIS AGREEMENT (“the Agreement”) is made effective upon Client placing an official purchase order for services to H2O and H2O accepting the purchase order. between: H2O Media, a Dubai HQ Company and its wholly owned subsidiaries (collectively “H2O”) with its principal office located at PO Box 10599 Dubai and "Client" purchasing software and services from H2O Transform a 100% owned subsidary of H2O Media. This Agreement shall be governed by the H2O standard Terms and conditions for the Provision of Technology and Marketing Solutions between H2O and Client or the clients purchase award contract or both as necessary. Basic service coverage provides fixes for downtime and fixes to functional components. Service problems are categorized into one of the following severities for prioritization. Severity 1 – Critical impact: major product problem that prevents any useful work from being performed with the Software web application platform. Severity 2 – Significant impact: failure of a product function that restricts the usefulness of the Software. Severity 3 – Minor impact: usage question, or a product problem that causes a mild or cosmetic inconvenience to the use of the Software. Severity 4 – Enhancement: request for additional features or changes to the features of the Software. Support Call Response Times Scope of Support H2O will actively begin to resolve problems reported by the customer based upon severity level. H2O will use reasonable efforts to respond to the customer and resolve the problem though due to the complexity of the software no assurance or guarantee can be given regarding the time required to reach an acceptable resolution. H2O response to customer issues will be to provide one of the following: an existing solution or workaround, a request for more information to diagnose the issue, or an indication of the timeline to diagnose and/or resolve the issue. Progress updates will be given as requested by the customer, or as deemed appropriate by the client. Support will only be provided for the contract items as provided by H2O New Media Web Development LLC and will not extend to support of third party websites, website features or functions. Severity 1: Critical Impact Response to customer within 1 business day Within 2 business days, H2O will commence work to provide a fix or workaround Product integration at next software update at H2O’s discretion Examples: A critical impact would be if for example the application navigation not functioning, site down status, complete loss of email, existing form functions not functioning etc. Severity 2: Significant Impact Response to customer within 2 business days Within five business days, H2O will commence work to provide a fix or workaround Product integration at next software update at H2O’s discretion Examples: A significant impact would be if for example the application visual template is not functioning, email loss, problems with the application causing error messages on the website or java script errors. Also includes requests to add new email addresses, problems with hosting and capacity upgrades to the hosting platform that may be required from time to time. Severity 3, 4: Minor Impact or Enhancement Response to customer within ten business days Commence work to provide a fix or workaround as deemed appropriate by H2O Product Integration at H2O’s discretion The timetables do not apply to any software that is not yet generally available to H2O’s customers. Examples: Fixing small graphical problems such as the images not displaying properly, changes to the websites navigation structure, restructuring the Customized Style Sheets for compatibility with new versions of Microsoft, Motzilla or Apple internet browsers, implementing changes to forms and responding to other requests deemed as a minor impact or enhancement by H2O. Charged Work The following items are not included within the maintenance and support agreement and are subject to separate charging to the customer based on a receipt of purchase order. Major Structure Enhancements – Uploading new images or replacing new images, recreating the CRM design templates, change of the layout of views for any of the CRM functions. Major Functionality Enhancements – Creating new functionality such as PDF downloads, forms, community based functions such as forums etc that were not included in the original project plan. Support Call Escalation If any support call has not been resolved according to the above timetable, the call will automatically be escalated to Group CIO of Lime Green Entertainment and the CIO will contact the customers designated contact person(s) to review the call, the reason for the delay, and the plan of problem resolution. http://h2otransform.com/service-agreement.htmlMon, 03 Oct 2011 08:52:56 -0700 Some customer references for our hosted CRM implementations around the world. Vtiger CRM suits all types of business requirements, from small business, meduim enterprises or departments of large enterprises that require an interim solution or solution for a specific department. V-Tiger CRM is fast to deploy and can be customised as you go, if you need an interim solution whilst your corporate IT department implements a large enterprise wide solution VTiger is also a good option. Vtiger is a low cost solution, customised for your business with no per user fees, the average custom implementation takes less than five days to deploy. Here are just a few of our customer referances from around the world in some diverse industry sectors. Your CRM system can be up and running within 48 hours if you order today. >>> Order online now and be up and running in 48 hours <<< Mad Monkey Hospitality - Cambodia Monkey Hospitality Group run a chain of guesthouses, hostels and tour operations in the Kingdom of Cambodia. H2O Asia has been resposible for implementing a full CRM system that allows Monkey Hospitality to manage thier customer relationships and upsell products and services to existing customers. "H2O Transform have been a real pleasure to work with when implementing our CRM system, support has been excelent and they really know what they are doing". Tom Edwards - Director of Monkey Hospitality Group. Platinum Heating Services - UK Platinum Heating are the Southern UK's premier heating and plumbing supplier. They use the hosted CRM system based on Vtiger to manage thier customers and invoicing, allowing them to keep recods and time sheets of work completed. "H2O Transform implemented our system in days, the customisation for our business allows us to quickly respond to customers requirements". Alex Darroch - Director of Platinum Heating. Heels Deals - Dubai Hong Kong Heels and deals are a global entreperneuship forum for women. They use VTIGER to manage thier paid memberships and customer interactions on a hosted system provided by H2O Transform. "Thanks again for the speedy service and excellent execution of our requirements". Claire Feanner - Director IIR Events - Dubai, Saudi, UK IIR Events use the H2O transform hosted CRM for VTIGER to manage the subscribers to thier real estate information portal. "Thank you for an excellent job, I really didnt expect the implementation to be this fast for such a custom solution". Simon Cole - Technical Director of IIR Stafford Associates - Dubai, Lebanon, Saudi, UK Stafford are the number one provider of education services for MBA's and advanced adult education in the Middle East, they use the V Tiger CRM to manage customer relationships and sales leads for MBA services. "H2O Transform have done a wonderful job in implementing our system, it is working well and is already delivering benefits". Ajith Rahman - IT Director. Zayed Sports City - Abu Dhabi Zayed Sports City is the sports real estate company based in Abu Dhabi. They use the vtiger hosted CRM from H2O Transform to manage sales leads and customers. "Your support team has been excellent, the whole CRM project has been delivered before time and at 50% of the budget we had estimated - thanks". Maria Gedeon - Marketing Director WJ Services - UK, USA and Dubai WJ are a construction engineering company based in London and the USA. They use the hosted V Tiger CRM to manage customer relationships, billing and customer service. "H2O Transform services have been great, the speed of getting up and running was very suprising, we had people using our CRM within five days of placing our order - I am very pleased". Paul Adams - Director of IT United Business Media - Dubai UBM required a simple CRM system to manage the advsertising and sponsorship customers and sales process for a number of events in Dubai and the UK. They use hosted Vtiger from H2O Transform. "Guys just wanted to send you a quick message to thank you for the speed of implementation and the pain free deployment of our customer management system". Kent Daniels - Regional Director Mubadala - Abu Dhabi and the USA Mubadala use hosted CRM from H2O Transform to manage the retail sales of Abu Dhabi based property from thier USA office. All sales and customers are entered into the system and the details are automactically provided to the HQ in Abu Dhabi. "We have been struggling internally for over seven months to implement a system that you deployed in five days, your team is fantastic". Miranda Williams - Director of Sales USA Pensive Financial - Singapore Pensive Financial are a Singapore based investment company has used hosted Vtiger CRM from H2O Transform to manage their customer and keep track of all trades and correspondence for thier customers. "Other quotes for this project came in at over $20,000 USD with a lead time of over 12 months, you delivered the project with a lot of customisation for less than $2,000.00 and delivered within two weeks - I wouldnt hesitate to recommend your guys ". Chad Walton - Director of Projects. http://h2otransform.com/customers.htmlMon, 03 Oct 2011 04:08:54 -0700 Using V Tiger as a foundation BPM Software. If you need to implement BPM software to support your business processes then we have a low cost solution. Our customers include small businesses that need a complete BPM software solution, although we also have a number of large customers that have implemented V Tiger as a BPM software solution as a stop gap solution prior to implementing major BPM tools such as SAS and Oracle where our VTiger solution is still running five years later whilst the other BPM software implementations have not managed to get off of the ground. Do you need support for your V Tiger implementation – don't worry we can assist you with a full portfolio of support services allowing you to sit back and relax whilst we worry about updating your CMS versions and supporting your V-Tiger implementation. V Tiger Hosting – Pay by the month (hosting-package.html) V Tiger Services – Pay by the day (services-package.html) V Tiger Support – Buy a support package (support-package.html) V Tiger Customers – Read our testimonials (customers.html) http://h2otransform.com/v-tiger-support.htmlThu, 29 Sep 2011 07:31:46 -0700 Business Process Consulting from H2O Transform. When you embark on a project to help you improve and streamline your business processes it is always a good idea to have a consulting team that have implemented and delivered many projects before. Using our team for business process consulting is easy, we will help you document your processes and the key functions that need to be delivered and then write an operational specification for you for the project. V-Tiger is an open source CRM package that still needs configuration, if you are searching for a small consultancy services team to assist you in getting your hosted CRM customized for your business then we are pleased to inform you that you have found us. Our services rate is highly competitive and we will always agree a scope of work for you prior to starting to implement software. V Tiger Hosting – Pay by the month (hosting-package.html) V Tiger Services – Pay by the day (services-package.html) V Tiger Support – Buy a support package (support-package.html) V Tiger Customers – Read our testimonials (customers.html) Our services include consultation, full data migration, remote train the trainer education, PHP software engineering, customisation and remote backup. http://h2otransform.com/v-tiger-services.htmlThu, 29 Sep 2011 07:31:46 -0700 Business Process Outsourcing using V Tiger CRM If you currently outsource business processes for customers or if you want to outsource some of your key business processes but still need to monitor and report on the process delivery V Tiger CRM is a very open and easy platform that will support your requirements. Using simple PHP software you can mould the entire system to your exact business process requirements - a project can normally be delivered in a matter of weeks. H2O Transforms V Tiger dedicated hosting packages start at just $24.95 per month payable via Pay Pal. We provide every hosting account already installed with the latest version of V-Tiger. Get up and running with V-Tiger CRM today and start to manage your customer relationships with one of the best ERP and CRM platforms on the market. Once ordered your hosting environment will be live in 24 hours. V Tiger Hosting – Pay by the month (hosting-package.html) V Tiger Services – Pay by the day (services-package.html) V Tiger Support – Buy a support package (support-package.html) V Tiger Customers – Read our testimonials (customers.html) http://h2otransform.com/v-tiger-hosting.htmlThu, 29 Sep 2011 07:31:46 -0700 General Terms Information on the Website. Whilst every effort is made to update the information contained on the Website, neither H2O Media nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, research information, data and/or content contained on the Website (including but not limited to any information which may be provided by any third party or data or content providers) ("Information") and shall not be bound in any manner by any information contained on the Website. H2O Media reserves the right at any time to change or discontinue without notice, any aspect or feature of the Website. No Information shall be construed as advice and Information is offered for information purposes only and is not intended for trading purposes. You and your company rely on the information contained on the Website at your own risk. If you find an error or omission at this site, please let us know. Contracted Work Terms and Conditions TECHNOLOGY AND MARKETING SOLUTIONS AGREEMENT THIS AGREEMENT (“the Agreement”) is made effective on the date of an order and payment using the pay pal system via the H2O Transform.com website for the provision of CRM services - The “Effective Date”) between: (1) H2O Media a Dubai Limited Company, and its wholly owned subsidiaries (collectively “H2O”) with its principal office located at 712 The Fairmont Offices, Sheikh Zayed Road, Dubai, PO Box 24459, and (2) The Client who purchases products and services from the H2O website H2O transform and who has paid in full for those services. 1.Definitions 1.1. “Call” means any communication in any form between Client and H2O relating to Support Services and/or Maintenance and Support. Support will only be provided based on the number of paid service days that the client holds in credit. 1.2. “Confidential Information” of a party means all information oral or written which is expressly stated to be confidential or which is by its nature implicitly confidential and which is provided by one party to the other pursuant to this Agreement. Information shall not be treated as Confidential Information if (1) it is legitimately in the receiving party’s possession prior to disclosure (as shown by that party’s files and records existing immediately prior to disclosure); or (2) is publicly available other than as a result of any action or omission of the receiving party, its employees or agents; or (3) is publicly released with the written consent of the disclosing party; or (4) is independently developed by the receiving party without reference to or use of Confidential Information of the disclosing party. All customer lists, potential customer lists, marketing and financial information, business plans and technical information whether written or verbal of both parties shall be deemed Confidential Information, and the Solution(s) and all code, inventions, algorithms, know how and ideas obtained from H2O shall be deemed Confidential Information. The provisions of this Agreement are the Confidential Information of H2O and Client. 1.3. “Client Maintenance and Support” means those Support Services (including routine maintenance, help desk and other technical support of the solution and including the delivery of software Releases) ordered by a client directly from H2O. 1.4. “Force Majeure” means anything affecting H2O Media or affecting those H2O personnel providing service to Client that is outside the reasonable control of the party including acts of God, industrial dispute or any kind of war (declared or undeclared), blockade, disturbance, lightning, fire, earthquake, storm, flood, explosion or meteor, government restraint, expropriation or prohibition, any action or event that infringes property rights, inability or delay in granting or obtaining government approvals, consents, permits, licences or authorities (including, without limitation, government agencies), or termination or withdrawal of such approvals, consents, permits or licences. 1.5. “Intellectual Property” means, individually and collectively, any patent right, design right, copyright, database right, rights to any trademark or trade name (whether or not registered), including any pending applications relating to the foregoing, rights to any domain name, trade secret, know-how, and all other intellectual property rights that may exist in any part of the world. 1.6. “Order” means an order for the supply of a Solution by H2O under this Agreement. Additional orders may be placed by appending additional Schedules of Supply, Maintenance and Support Agreements, or other exhibits to this Agreement. 1.7. “Price List” means the then-current H2O price list for the Solution(s), as determined by the country in which the Client will use the Solution(s). 1.8. “Release” means any update, enhancement or bug-fix of a Solution which is substantially similar to the original Version and is marketed under the same Version number and nomenclature. A Release is designated by a number to the right of the decimal point (such as Vx.1 or Vx.2). 1.9. “Solution” means, collectively, any licensed open source or restrictive licence software, technical and consulting services, expertise and know how and Client Maintenance and Support. 1.10. “Trouble Ticket” means the electronic file that tracks a problem or issue with a Solution that is covered under the terms of the Client’s agreement for Maintenance and Support with H2O. A Trouble Ticket is opened when Client uses H2O’s system to log Calls with H2O, and remains open to record all actions and communications relating to the problem or issue between Client and H2O until the problem or issue giving rise to the Call is resolved. 1.11. “Version” means a specific edition of the Solution identified by H2O as a new version, and designated by a number located to the left of the decimal point (such as V1.x or V2.x). Each new Version of the Solution contains significant functionality changes or improvements. 1.12. “H2O Indemnitees” means H2O, its parent, its affiliates, and their respective officers, directors, agents and employees. 1.13. “H2O Trademarks” means the logo, trademarks, service marks, and trade names that H2O may adopt from time to time. 1.14. “Project Plan” means the project description provided to the customer after a "Service Order" on the H2O Transform website that details the scope of work for those services to be deployed on - This is an estimate of the number of hours taken to complete the work, in some cases the estimate may not be sufficent to complete the work depending on the customers requirements. 1.15. “Working Days” means Monday through Friday not including national holidays 1.16. Other capitalized expressions used in this Agreement shall have the meanings respectively assigned to them. 2.Confidentiality 2.1. Each party understands and acknowledges that by reason of the relationship, each party will have access to Confidential Information of the other party. Each party agrees that it will not disclose to any third party, or use in any way for its own account or the account of any third party, any such Confidential Information revealed to it by the other, other than to fulfil its express obligations under this Agreement. Each party shall take security precautions to maintain the confidentiality of the Confidential Information to at least as great as the precautions each party takes to protect its own confidential information, but no less than commercially reasonable efforts. 2.2. Each party agrees that the unauthorized disclosure or use of the other’s Confidential Information would cause irreparable harm and significant injury, the degree of which may be difficult to ascertain. Each party will have the right to seek an immediate injunction enjoining any breach or threatened breach of the confidentiality provisions of this Agreement, as well as the right to pursue any and all other remedies available at law or in equity. 3.Warranties 3.1. H2O warrants that for a term of one (1) year from the date of delivery specified in the Project Plan, the Solution and associated software will perform substantially in accordance with the Project Plan. If the Client asserts a defect in the Solution during the above defined warranty period, at its sole expense and option, H2O shall: (i) repair the affected Solution such that it substantially conforms to the Project Plan; or (ii) replace the defective software components with software that substantially conforms to the Project Plan. If H2O is unable to repair the affected Solution after expending commercially reasonable efforts, H2O and Client will jointly agree to a reasonable course of action. 3.2. H2O does not warrant that the functions contained within the Solution(s) will meet any Clients requirements, or will operate in any combination which may be selected for use by the Client, or that the operation of the Solution(s) will be uninterrupted or error-free, or that any defects that may exist in the Solution(s) will be corrected. Nothing in this Section 3.2 shall reduce H2O’s warranty obligations in Section 3.1. 3.3. H2O shall not be liable under this warranty if its testing and examination disclose that the defect alleged by Client to exist in the Solution does not exist or was caused by Client or Client’s employees or any third person’s misuse, neglect, improper installation or testing, unauthorized attempts to repair or modify, or any other cause beyond the range of the intended use of the Solution, or by accident, fire, lightning, or other hazard. 4.Patent and Copyright Indemnification 4.1. H2O shall indemnify client for any claim, demand or cause of action by a third party (“Demand”) to the extent the Demand is based upon a claim that (i) the Solution infringes any trademark or patent issued in the United States, European Union, or United Kingdom, or any valid copyright recognized by any country that is a member of the Berne Convention, or (ii) the Solution misappropriates any trade secret of any third party within the country where the website is hosted, provided in all cases that Client gives H2O notice within seventy-two (72) hours in writing of any such Demand, permits H2O to defend against the Demand and gives H2O all available information, assistance and authority so to do. H2O shall control the defence against any Demand, including appeals and all negotiations to effect settlement. If the Solution furnished hereunder becomes, or in the opinion of H2O may become the subject of a Demand, at its sole expense and sole election, H2O will: (a) procure for Client the right to continue using the Solution and underlying software, (b) replace or modify the affected portions of the Solution so that they are no longer infringing, or (c) grant Client a refund of fees paid to H2O for the affected solution based upon a five (5) year straight line depreciation schedule, measured from the delivery date of the affected Solution. H2O shall not be liable for any cost or expenses incurred without its prior written authorization. 4.2. H2O shall, however, have no liability to Client under this Section 4 if any Demand is based upon or arises out of (a) incorporating into the Solution any Intellectual Property furnished by Client or by a third-party on behalf of Client, (b) alterations to Solution by Client or any third party, (c) failure of Client to use updated Versions or Revisions of the Solution provided by H2O for avoiding infringement, (d) use of Solution in a manner for which the same was neither designed nor contemplated, as evidenced by the Project Plan, or (e) an Intellectual Property Right in which Client or affiliate or subsidiary of Client has any direct or indirect interest by licence or otherwise. 4.3. The foregoing states the entire liability of H2O for, or resulting from, intellectual property infringement or claim thereof. 5.Limitation of Liability Neither party shall be liable or obligated to the other party or any third party with respect to any subject matter of this Agreement or otherwise, or under any contract, negligence, strict liability or other legal or equitable theory for any loss of profits, loss of business, loss of data or use thereof, interruption of business, or for any indirect, special, incidental or consequential damages of any kind, even if a party has been advised, knew, or should have known of the possibility thereof, or for any claim by any third party. The liability of both parties hereunder whether in contract or in tort shall in no event exceed the total client fees paid under this Agreement. neither party will be liable for any representation or warranty made to any third party by the other party, any agent of the other party, any distributor or dealer or other person or entity in the distribution chain. 6.TERM AND Termination 6.1. Term. This Agreement will commence on the Effective Date and will continue until the later of (a) one (1) month from the Effective Date; or (b) final completion of any Schedule of Supply, Sales Representation Agreement, or Maintenance and Support Agreement. The Initial Term of this Agreement shall be one (1) month from the Effective Date. 6.2. Termination for Convenience. After the expiration of the Initial Term, either party may terminate this Agreement for convenience upon ninety (90) days written notice. Client shall pay H2O on a pro-rata basis for all services rendered up to the termination date. Where H2O terminates for convenience and Client has paid for services in advance, H2O shall pay Client on a pro-rata basis for all services not rendered up to the termination date. 6.3. Termination for Cause. This Agreement may be terminated immediately by either party upon written notice if the other party: (a) breaches any material term or condition of this Agreement (including any payment obligation of Client) and fails to remedy the breach within thirty (30) days after being given notice thereof, (b) becomes insolvent or file or have filed against it a petition for bankruptcy (which is not dismissed within thirty (30) days after it is filed), (c) makes an assignment for the benefit of creditors (d) ceases to be actively engaged in business; or (e) is rendered incapable of performing its obligations hereunder by a Force Majeure event, subject to the provisions of this Agreement. In addition, H2O may terminate this Agreement for cause in the event Client is acquired by, or otherwise comes under the control of, an H2O competitor. Termination for cause hereunder shall not be an exclusive remedy and shall be in addition to any other remedies which the non-breaching party may have under this Agreement or otherwise. 7.Effect of Expiration or Termination 7.1. Effect of Expiration. In the event this Agreement expires according to its terms, H2O shall only be responsible for those Orders submitted and accepted during the then-current Term. 7.2. Effect of Termination by H2O for Convenience. 7.2.1. H2O will have no obligation to accept Orders after it has given notice to Client of its intent to terminate; and 7.2.2. H2O and Client will continue to perform their respective obligations Client Maintenance and Support contracts existing as of the date of the termination. 7.3. Effect of Termination for Cause or Termination by Client for Convenience. 7.3.1. H2O will have no obligation to accept Orders after it has given notice to Client of its intent to terminate. 7.3.2. In the event H2O terminates the Agreement for cause, H2O will, unless otherwise directed by Client in writing, cease providing Client Maintenance and Support on the effective date of the termination. 7.3.3. In the event Client terminates this Agreement for convenience, at H2O’s election, H2O will cease providing Client Maintenance and Support as of the Effective Date of the termination. 7.4. The terms and provisions of this Section 7 shall survive any termination of this Agreement for any reason for a period of five (5) years from the date of termination. 8.Independent Contractors 8.1. Client and H2O are independent contractors and nothing contained in this Agreement shall be construed to give either party the power to direct and control the day-to-day activities of the other party. Each party is solely responsible for its business practices and all of its employees and agents and its labour costs and expenses arising in connection therewith. 8.2. Nothing in this Agreement is to be construed as creating a partnership, association, trust or joint venture between H2O and Client. Neither H2O nor Client nor any of its employees, agents, representatives or contractors is deemed an employee, agent, representative or contractor of the other party. Neither H2O nor Client has the authority to bind or incur any liability on behalf of the other party and no such authority is to be implied. 9.Force Majure 9.1. Notwithstanding any other provisions of this Agreement, a party does not breach this Agreement and is not liable to any other party for a delay or failure to perform an obligation under this Agreement (except an obligation to pay money), resulting from a Force Majeure event. The party affected by the event or circumstance will be granted a reasonable extension of time to perform its duties and obligations under this Agreement, if: 9.1.1. it notifies the other party as soon as reasonably practicable of the event or circumstance and of the period for which it expects performance of its duties and obligations to be delayed or prevented; and 9.1.2. it takes all reasonable steps to limit the effects of the event or circumstance. 9.2. If a delay or failure to perform a party’s duties and obligations due to a Force Majeure event exceeds thirty (30) days, the other party may terminate this Agreement on notice to the first party, but only if it has otherwise complied with the provisions of this Agreement. 10.Non-Solicitation of Employees Client and H2O jointly agree not to solicit for employment, nor to hire, nor to contract with each other’s employees during the term of this Agreement and for six (6) months thereafter, unless mutually agreed to by the parties 11.PAYMENTS 11.1. Payment. Client agrees to pay H2O the fees as required for all work to be completed - should failure to pay the issued invoices or monthly contracted fees the clients service shall be automatically suspended within seven days after the payment due date. 11.2. In the event of non-payment by Client to H2O, H2O has the exclusive right to withhold services, expertise, information and any relevant domain registration and cease work on the solution, or cancel the delivery of the Solution under the provisions pursuant to Section 7. 11.3. Client shall pay one thousand (1000) AED to H2O in administration charges for any cheque not honoured by Client’s bank. 11.5. In the event Client gives written notice to H2O that services have not been provided in accordance with the Agreement and H2O fails to provide those services within thirty (30) days of the written notice, Client may withhold payments for those services that are due or may become due until those services are provided pursuant to the Agreement. 13.Product SELECTION. Client agrees that H2O may, in its sole discretion, choose between open source and commercial production software components utilized in the delivery of the Solution. 14.Client agrees not to use the Solution with any material that could reasonably be construed as pornographic, paedophilia, or slanderous or offensive to religious values, racist, with any material that may incite violence or political turmoil or racial tension or with any derogatory material targeted at any named person. Client agrees that the Solution will not be used to bulk send emails to unsolicited email addresses. 15.General 15.1. Entire Agreement. This Agreement, the exhibits, and any documents explicitly referred to therein, constitute the entire agreement between the parties, and no representation, condition, understanding or agreement of any kind, oral or written, shall be binding upon the parties unless incorporated herein. This Agreement may not be modified or amended, nor will the rights of either party be deemed waived, except by an agreement in writing signed by authorized representatives of Client and H2O. This Agreement supersedes and cancels any previous agreements between H2O and Client. 15.2. Governing Law. Any relevant terms and conditions, policies and notices shall be governed by and construed in accordance with the laws of England without giving effect to any principles of conflict of law. Client and H2O agree to submit to the non-exclusive jurisdiction of the courts of the United Kingdom. 15.3. Compliance with Laws. H2O agrees to comply with all applicable export laws, restrictions, national security controls and regulations of the United Kingdom and all other applicable foreign agencies and authorities. Client will comply with all such laws and obtain licences to export, re-export or import, as may be required. 15.4. Assignment. Client may not transfer or assign any right or interest, nor delegate any duty or obligations under this Agreement without the prior written consent of H2O. 15.5. Waiver. The failure or delay of either party to enforce any term of this Agreement shall not be deemed a waiver of such term. 15.6. Severability. If any part of this Agreement is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction then the remaining provisions shall remain in full force and effect. http://h2otransform.com/terms-and-conditions.htmlThu, 30 Jun 2011 03:33:59 -0700   Privacy Policy Information about your use of H2O Media and/or selected third party websites will be collected from cookies stored on your device when you use such websites. Cookies are small software applications that run in your internet web browser. Your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites).We will not sell you data, We do not offer user lists, email marketing lists etc to any third parties. http://h2otransform.com/privacy-policy.htmlThu, 30 Jun 2011 03:29:51 -0700 Contact Us Sales Pre-sales Team - crmsales@h2onewmedia.com Technical Support - crmsupport@h2onewmedia.com Suppliers - suppliers@h2onewmedia.com http://h2otransform.com/contact-us.htmlThu, 30 Jun 2011 03:18:15 -0700 Bad karma: we can't find that page! You asked for , but despite our computers looking very hard, we could not find it. What happened ? the link you clicked to arrive here has a typo in it or somehow we removed that page, or gave it another name or, quite unlikely for sure, maybe you typed it yourself and there was a little mistake ? It's not the end of everything though : you may be interested in the following pages on our site: http://h2otransform.com/404.htmlFri, 09 Jan 2009 12:00:00 -0800