Customer Relationship Management (CRM) Consultants in Dubai and Abu Dhabi

CRM Implementation Methodology

A Structured, yet Flexible Methodology for Profiting from CRM

The H2O Transformation Process is a comprehensive CRM project methodology covering eight critical project stages (within the CRM Planning and Implementation Processes) as well as ongoing CRM education and CRM program and project management.  Delivered in Dubai or Abu Dhabi we work with your organisation to uncover potential opportunities and business process improvements for your UAE organisation.

This proven methodology has been designed to ensure that each of our clients will achieve measurable business growth and profit improvement form their CRM initiatives. With a wide range of open source and commercial CRM systems available on the market we provide consultancy services to ensure that every aspect of your project is adequately planned and documented.  

Many enterprises believe that implementing CRM software will in itself make them successful with CRM. For these organizations, CRM projects focus primarily on software selection and implementation rather then on: understanding the current CRM situation, uncovering weaknesses, prioritizing CRM goals and measurable objectives and developing strategies (involving people, process and technology) for profiting from CRM.  Dubai and Abu Dhabi are significant growth markets and without an adequate CRM system deployed your UAE operation will not be able to manage its customer relationships.

Without a well crafted “CRM Success Roadmap” most companies have a tendency to try to do way too much, way too soon and to underestimate the time, money and resources that will be needed to succeed.

The Transform Planning Process focuses on guiding your enterprise in building a sound, cohesive, compelling and profitable roadmap for your CRM project; a plan that everyone in your organization, and your customers will commit to, support and rally around.

Turning CRM Investments into Business Growth -

Implementing CRM is more than just getting software up and running or setting up your customer-facing personnel on a hosted CRM service. It’s about: configuring and customizing the solution so that it supports the enterprise in achieving its CRM goals and objectives; smoothly handling all data migration and integration requirements; ensuring that all users have been adequately trained and are effectively using the system; and making sure that the project is completed on time and on budget.

The CRM Transform Implementation Process focuses on guiding your enterprise in achieving a measurable return on investment (ROI) from its CRM initiatives; an ROI that is derived from ultimately improving your organization's ability to get, keep and grow profitable customers.

Take the Next Step – Contact us for a free two hour CRM assessment in Dubai or Abu Dhabi.